Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share feedback from your own experience? The team behind US Online Casinos is here to help. Use the details below to reach us — we read every message and aim to reply within 48 hours on business days.
Get in Touch
The fastest way to reach us is by email. Whether your query is editorial, factual or general, send it to [email protected] and we'll get back to you as soon as we can.
When writing in, it helps to include:
- The page or casino you're referring to
- A clear description of your question or concern
- Any supporting detail that helps us look into it quickly
We do not take calls, and we are not affiliated with any of the casinos listed on this site — so if you have an account issue, a withdrawal dispute or a complaint about a specific operator, please contact that casino's customer support team directly.
Editorial Feedback and Corrections
Our reviews and comparisons are researched and updated on a regular basis, but the online casino landscape changes fast — bonuses shift, terms are updated and new information comes to light. If you believe something on our site is inaccurate, out of date or missing important context, we want to know.
Reader corrections are taken seriously. Where a factual error is confirmed, we update the relevant page and note the change. Please email us at [email protected] with the subject line Correction Request and as much detail as you can provide.
Responsible Gambling Concerns
If you or someone you know is struggling with gambling, please do not wait — support is available right now. Our responsible gambling page lists organisations and tools that can help, including self-exclusion programmes and national helplines available to US residents.
We are not a counselling or crisis service, so for urgent support please contact one of those dedicated resources directly. For general questions about how responsible gambling tools work on the sites we cover, feel free to write to us.
About This Site
US Online Casinos is an independent comparison resource focused on real-money online casinos available to players in the United States. Our editorial team researches and reviews operators based on payout rates, licensing, game range, banking options and overall player experience. Commercial relationships with operators may exist, but they do not determine rankings or editorial assessments. You can read more on our About Us page.
All content on this site is subject to our Terms and Conditions. By using this site you confirm you are of legal gambling age in your state and that online casino gaming is permitted under local law where you are located.
Response Times
| Type of Enquiry | Expected Response |
|---|---|
| General questions | Within 48 hours (business days) |
| Editorial corrections | Within 48–72 hours (business days) |
| Responsible gambling signposting | See our responsible gambling page for immediate resources |
| Casino account or payment disputes | Contact the casino directly — we cannot intervene |
A Note on What We Can and Cannot Do
As a comparison and review site, we publish independent research to help US players make informed decisions. We are not a regulator, not a casino operator and not a mediator for player disputes. Here is a clear summary of where we can and cannot help:
- We can: Answer questions about our reviews, correct factual errors, point you toward responsible gambling resources, and explain how we assess and rank casinos.
- We cannot: Resolve account disputes, process refunds, intervene in withdrawal delays or represent any player in a complaint against an operator.
For formal complaints against a licensed casino, contact the relevant state gaming authority. The appropriate regulator depends on which state you are in and which licence the casino holds.